Return policy
RETURNS & EXCHANGES
Prior to returning any products, kindly initiate the process by sending an email to: manager@quattrotizi.com
GENERAL
Acknowledging that not every item is an ideal match, products with intact tags in their original, unworn, unaltered, and unwashed state are eligible for return.
The following items are ineligible for refunds and exchanges:
- Fragrance
- Apothecary
- Underclothes
- International orders
- SALE items discounted 30% or more
Customers are responsible for the shipping costs of returns to 946 Grady Avenue, Charlottesville, VA 22903. For items exceeding $75 in value, it's advisable to use a trackable shipping service or opt for shipping insurance. We cannot guarantee receipt of your returned item.
Refunds will be processed to the original payment method for items returned within 30 days of purchase. Beyond the 30 days, a store credit will be issued up to 90 days from purchase.
Please allow 1-2 business days for the processing of returns from the date of receipt. Please note that your banking institution may require an additional 3-5 days to complete the refund transaction.
If you have inquiries about sizing before making a purchase, don't hesitate to contact us at 434.825.9229.
434.825.9229
manager@quattrotizi.com
Shipping
SHIPPING
Orders are handled from Monday to Saturday until 5pm ET. Shipments will go out within 24 hours, except during store closures, holidays, and for orders requiring verification. If you place an order after weekday hours or on non-business days, it will be promptly processed on the next business day. Although instances of service delays and extended processing times are infrequent, they can still occur.
INTERNATIONAL SHIPMENTS
We offer international shipping through USPS, DHL, and UPS based on the destination. Shipping charges are calculated at checkout using discounted carrier rates, allowing us to pass on savings to our customers.
Please be aware that VAT/Duties/Customs charges are not included in the displayed prices and are not collected during the order processing on our web store. International shipments may incur customs or duties charges, which vary by country and must be paid by the package recipient. Customs processing time and delays are not Quattro Tizi's responsibility and depend on the policies of the destination country. The purchasing customer bears full responsibility for all associated costs if the purchaser refuses to accept an international shipment.
For specific shipping requests, please reach out to us at 434.825.9229.